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All your social media Direct Messages (DMs) in one place

Be reachable always; Provide instant responses to inquiries, speed up resolution time, automate services on Webchat, What’sApp, Facebook Messenger, Instagram DM, GBM, In-App, eBanqo Chat and improve customer satisfaction.

Powering millions of conversations for businesses of all sizes

Grow your business, one message at a time

90%

90%

of customers want instant responses

90%

85%

of customers prefer chats to emails or calls

90%

30%

of customers service costs saved

90%

3X

greater customer satisfaction

CHAT BOTS

Automate answers to inquiries and FAQs

Deploy an AI-chatbot to respond to questions, reducing your support team’s workload and boosting your response time.

Customer service chatbot

LIVE CHAT

Chat with customers on social media channels that they love

Extend live chat services beyond your website. Chat with customers in real-time across several messaging apps, making support more convenient than ever.

Live Chats

SELF-SERVICE

Empowered Customers = Loyal Customers

Allow customers to self-serve, purchase goods or services and resolve issues on their own without contacting you.

Customer service chatbot

BROADCAST MESSAGES

Send messages to customers where they are

Send broadcast messages like announcements, updates and offers to several messaging apps. Leverage our powerful targeting features to send messages to customer groups that’re likely to convert.

Broadcast messages; Chats

POWERFUL FEATURES

Everything you need to resolve issues faster. All-in-one place

An omnichannel customer engagement platform for automated customer support and business services automation.

Easy Set up

Set up your chatbot and connect your messaging channels in minutes. Our platform is easy and intuitive to use.

Knowledge Base

Add an unlimited number of questions and answers to the Knowledge base, automating answers to simple and repetitive questions.

Integrations

Connect eBanqo messenger to your existing backend systems like CRM, help desks, email and other business tools you use and love.

Unlimited Agent seats

Enjoy an unlimited number of support agents regardless of your payment plan, making it possible to provide superb live chat assistance at a lower cost.

Mobile App

Manage customer interactions anywhere, any time. Chat with customers, attend to your support queue and resolve customer issues from our mobile app.

Reports

Track your most important metrics to get a complete view of how customers are interacting with you, leveraging these insights to make better business decisions.

Widget customization

Make the chat widget blend in with the look and feel of your brand. Modify the chat widget colour, texts and agent photos

File sharing

Send and receive images, audios, documents, and videos from eBanqo messenger to other messaging apps

Natural Language Processing (NLP)

eBanqo uses NLP to understand and act on customers’ requests regardless of how it’s phrased

Streamline your workflow with seamless Integrations
Experience unparalleled efficiency by connecting our robust platform with your favorite tools.
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Here is why our customers choose us

“We achieved the automated delivery of receipts to customers
and integrated with our CRM to create tickets & intelligently
field questions from customers about our products/services; all
from chat without service agents' involvement.”

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Group Head, Solutions Delivery & Support Services

SystemsSpec

“We needed a solution to grant our customers access to
alternative channels to interact with the bank and other entities
of the group. The implementation was straight forward and the
support flexibility is really good.”

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Executive Director

VFD Group

"eBanqo helped us to offer support to our customers on social media
platforms even outside working hours using a chatbot. They have a
fantastic team that listens and are always ready to help."

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Service and Experience Manager,

PageFinancials

Transform your customers to lifelong fans via DMs

Grow your business using timely and personalized conversations

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Easy set-up

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No credit card required

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Cancel anytime