eBanqo is an omnichannel customer engagement platform that enables you to provide customer support and offer your services on web chat and messaging apps (Twitter DM, Messenger, WhatsApp, Google’s Business Messages, etc)
On eBanqo, your agents can chat with customers from different social media and messaging apps from one dashboard.
The Key features include:
Our platform is highly secure, complying with various security requirements and KYC protocols. We encrypt sensitive data using AES rest and APIs are signed using HMAC.
eBanqo automates customer queries and FAQs, reducing your call center budget. It also removes pain points in customer journey, improve your sales processes and help you make more personalized decisions about every customer.
Yes, eBanqo is customizable to your brand. eBanqo solution will be styled to suit your brand, that is, your brand name, your colours, your tagline, etc.
eBanqo integrates seamlessly into third party platforms and business tools like CRM and helpdesk.
Yes. eBanqo Messenger has analytics and reports that help you make better decisions.
To contact support, send us an email on firstname.lastname@example.org. You can also chat with us on Messenger, WhatsApp, or Twitter from 8 am - 5 pm Eastern Standard Time.
eBanqo offers a free plan with access to up to three channels
eBanqo bills customers in United States Dollars (USD)
You can update your eBanqo subscription using any of these credit cards - Visa, Verve, MasterCard.
You can update your payment information on the Plan and Pricing page in your eBanqo account.
You will not be billed if you decide to change an active plan. In the case of an upgrade, you will be charged the difference between your current plan and the plan you’re switching to. For downgrades, the balance is prorated.
eBanqo shuts down accounts that have been inactive for three months. To retrieve an inactive account, you have to sign up again.
You can add unlimited users to your account without an extra cost.
Only the admin can adjust roles and permissionsYou can add unlimited users to your account without an extra cost.
Your Google’s Business Messages account will be ready in less than two weeks
At the end of the implementation, you get a chatbot that answers questions, live chat to have a real-time conversation with customers and a feedback bot that collects and routes complaints to your email.
Google‘s Business Messages is free for businesses with less than 100 chat customers. For up to 600 chat customers, you pay ₦14,500 per month. For 600 - 1,200 customers, you pay ₦24,500 monthly. For 1,200 - 2,400 customers each month, the cost is ₦34,500 per month. If you chat with over 2,400 customers per month, please contact us for pricing.
We offer a 30-day free trial. You’re charged at the end of your free trial if you have more than 100 chat-customers each month
Yes. Businesses with less than 100 chat customers per month can use Google Business Messages for free.
To use Google‘s Business Messages, all you need is a Google My Business profile..
With eBanqo app, you can extend your Shopify store to popular messaging apps like WhatsApp, Facebook, Twitter and Instagram. This will enable your customers to buy from your Shopify store from your DM.
You can set up your account in 5 minutes or less
eBanqo app is currently free
The requirements are a Shopify store and an email address
On eBanqo app, you can extend your Shopify store to WhatsApp, Instagram, Twitter, Webchat (on the store).
You can only connect one Shopify store to one eBanqo account.